Privacy Policy

1. Overview

Novelux is a novel reading and publishing platform. We are committed to protecting your personal information and being transparent about how we use it. This policy applies to all Novelux products including our website, mobile app, and writer portal.

By using Novelux, you agree to the collection and use of information in accordance with this policy.

2. Data We Collect

Information you provide

• Account details: Name, email address, password, profile photo, bio, and country when you register.
• Author details: WhatsApp number (optional, for support contact), payment details for withdrawals, manuscript content.
• Communications: Messages, support tickets, and feedback you send us.

Information we collect automatically

• Usage data: Pages visited, novels read, chapters opened, reading time, and completion rates.
• Device data: IP address, browser type, device model, operating system, and app version.
• Analytics: Aggregated behavioral data to understand platform performance.

3. How We Use Your Data

We use the data we collect to:

• Provide, maintain, and improve the Novelux platform.
• Process author royalty payments and withdrawals.
• Personalise novel recommendations and search results.
• Send transactional emails (account activity, payment confirmations).
• Respond to support requests and feedback.
• Detect and prevent fraud, abuse, or illegal activity.
• Comply with our legal obligations.

We do not sell your personal data to third parties. Novelux products are ad-supported but we do not let advertisers access your personal information directly.

4. Sharing & Disclosure

We may share your information with:

• Service providers: Trusted vendors (payment processors, cloud hosts, analytics tools) who process data on our behalf under strict confidentiality agreements.
• Legal authorities: Where required by law, court order, or to protect the rights and safety of our users.
• Business transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred as part of that transaction.

We will never sell, rent, or trade your personal information for commercial purposes.

5. Cookies & Tracking

We use cookies and similar technologies to:

• Keep you logged in between sessions.
• Remember your reading preferences (font size, dark mode).
• Measure platform performance and user engagement.

You can control cookies through your browser settings. Disabling certain cookies may affect functionality.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. If you delete your account:

• Personal profile data is deleted within 30 days.
• Published manuscripts may remain on the platform if required by an active contract.
• Financial records are retained for up to 7 years for legal compliance.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete information.
• Delete your account and associated data.
• Object to or restrict certain processing.
• Port your data to another service.

To exercise any of these rights, contact us at privacy@novelux.app.

8. Children's Privacy

Novelux is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us immediately and we will delete it.

9. Security

We implement industry-standard security measures including encryption in transit (HTTPS/TLS), encrypted storage of sensitive data, and access controls. However, no system is completely secure — we encourage you to use a strong password and not share your account credentials.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll revise the "Last updated" date at the top and notify you via email or an in-app notice for material changes. Your continued use of Novelux after changes take effect constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data:

• Email: privacy@novelux.app
• Support: Help Center
• Writer support: writer.novel-up.com